This was a total surprise. http://www.tinhorn.com/Restaurant/Menu/Dinner This was so disappointing last night, I cannot begin to comprehend what happened. It was a total meltdown. The manager and his wife really have no concept on how to manage a restaurant. When an establishment is that busy (and it was) they should be bringing the food to the table to help expedite things and not leave patrons waiting up to 2 hours to get food, between courses.
When discussing what had happened last night, they blamed the server…yes there was only one. It took us almost 4 hours to get our food and bill. Two women sitting next to us, waited well over an hour for their entree and were getting up to leave when it was finally brought to their table. They were visitors to Oliver and I can assure you, from their conversation, they will not return.
Our friend ordered the octupus and it was tough. We all ordered something different and it was basically, wrong. Let me begin….
They open for dinner at 5:30 p.m. Our reservations were for 6:30 p.m. I ordered the Strawberry gazpacho…..after waiting a considerable time, our server came and said they had run out, this, one hour after opening. It wasn’t really full at this time..so they either changed the menu or didn’t make enough.
My chicken dinner came out and looked like shake and bake. One piece was okay and the other, a thigh (really?) was cold in the center like it had been in the fridge. I had eaten the chicken entree previously and it was fabulous. Not tonight.
Our friends ordered lamb (medium) and one order came out almost to the rare-rare stage and the other was a medium. They just exchanged plates and continued on.
Don ordered a wild boar dish with spaghetti and a poached egg on top. Uh, he said it was like a bit of bacon and egg on spaghetti. Would give it a four out of ten. Then we ordered dessert.
My husband ordered the cheese/fruit plate. He asked for camenbert cheese. What came out were two slivers of cheese, a couple of berries and some peanuts. He waited and asked if the crackers were coming. The lady told him it didn’t come with crackers. We assured her it did and she finally brought some. This was way over priced for what came out.
My question is did the chef have a melt down in the kitchen? It was not his usually good menu offered. It has changed so much, it was hard to make a choice. Are the present management personnel new owners or working for Miradoro? We also watched plate and after plate being returned to the kitchen.
Our server never offered suggestions for wine pairings, what was exceptional food wise. Our hosts made their decision after some pondering. He also had to read off a slip of paper what was the special of the evening. Trust me, it was only 3 things. They offer a 3 course meal. Again, the price has jumped considerably. A month ago it was $35.00 (as their menu on-line shows). Last night was was $55.00 for their 3 course offering.
No one came over to see if we needed anything…like food….or assure us it was indeed coming. We waited probably 45 minutes to catch someone to ask for the bill. The lady said she would go and get it. Well another 15-20 minutes passed and, finally, we asked our server. He said no one told him we were waiting. Total confusion, please take stock and make it work. We loved going here but I think it will be a long while before we go back. Oh yes, they did give us 2 gift certificates to return. We gave them to our hosts to compensate for what could have been a fabulous evening. The company was great, the weather perfect…so it was not a total loss.
Oh yeah, don’t read their menu that is posted on the internet. It isn’t the same as what is offered when you get there. We raved about this restaurant to our hosts but this left a really bad impression.
2 Responses to Miradoro Restaurant, Oliver, B.C.
When we were there in May we went to Miradoro for lunch and had a fantastic culinary experience. The restaurant was not busy at all. What I suspect they experienced last night was a staff shortage and an overwhelmed kitchen. We have been a few times since it opened and other than a menu choice that was not a hit the service and food has been excellent. Being the long weekend and the start of a very busy tourist season there is no excuse for running out of menu items. Hopefully you will give them a chance to redeem themselves for what sounded like a less than stellar dining experience. I really think you deserve an explanation.
I agree with you Brenda. We have been there many, many times and loved it. But in one month (since Father’s Day weekend), it fell apart last night. They just stood around looking like a deer caught in the headlights.