I have been dealing with Wayfair for many years now and have always, always been more than satisfied with the product, pricing and delivery times. This time was the real exception. Let me explain:
I had ordered a microwave for my daughter and when it came, she informed me she already had one (still back in Calgary) as she had not moved all her belongings out here. Don had placed the box under a desk in his office and we (meaning me) had completely forgot about it until yesterday.
I panicked for a few moments and sent an -email off to Wayfair asking for a return label. A few rules were explained and e-mails exchanged. Today, thinking my e-mail had not been sent, I re-did it, along with my phone number. I received a phone call from a lovely lady named Christine. She explained everything to me to more than my satisfaction; label was sent with instructions on pick up driver and by whom.
We spent a few moments chatting and laughing and I have to inform Wayfair, this young lady is a true asset to your Company. Wonderful lady and, of course, you are my favourite company.